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Wondering what the EPR means for you, your team or your patients?

These are the questions staff are asking us most often. We will continue to add to these questions in the coming months. Use the search box or scroll down to see the most common questions and answers.  If your question isn’t answered here, then get in touch.

  • Can I choose which documents I see in the EPR?

    Yes. You can favourite documents you use often, show all documents, or search for one.

  • How will clinic outcomes reach admin teams?

    At the end of a consultation, the clinician adds the outcome to the EPR. This goes to a worklist in community-wide scheduling, so admin staff won’t need to decipher handwritten notes or voice recordings.

  • Will receptionists still need to check next of kin and contact details?

    Yes. Their details will still need to be confirmed, as they are now.

  • What does 'registering' a patient mean in our MEDTECH EPR?

    We currently attend or arrive a patient, and with the EPR what we will be doing is registering a patient. Registering is putting them in the system. That means taking or checking their details ahead of them accessing a service. If this is their first encounter since our EPR was implemented, this will be a long process of entering all their details for the first time. If they have accessed our services since we have had the EPR, then registering will be a confirmation of their details as opposed to entering their details. Watch the 'Registering a patient' demonstration on this website.

  • Will the terminology used in our EPR be different from current systems?

    In places, yes. Our EPR supplier is MEDITECH, which is American, but the EPR we will see will remain NHS-style. Some new terms will exist and will be covered in training, and “terminology busters” will help staff get used to them.

  • What access to the EPR will admin and ward clerks have?

    They will have the access they need to be able to do their job. Access follows the actual role performed now, not just the job description.

    There is detailed role based access data which defines the access people will need to be able to do their job in any particular workflow. That role based access information has been designed to ensure admin staff and ward clerks have the access they need when they need it - and it will be tested as part of the EPR testing strategy.

  • How do I sign a document or order in the EPR?

    Every EPR user has a personal four-digit PIN that acts as a digital signature. You use it to sign documents and orders, such as referrals and radiology stop requests. Fields you leave blank do not appear in the final document.

  • Will the EPR support patient safety?

    It will be a single source of truth with visible live updates, reflecting the patient’s journey. It will allow clinicians to identify and address patient safety issues more timeously and effectively because of that visibility.

  • What are the clinical benefits of an EPR for healthcare professionals

    The EPR offers a quick overview of how patient care plans are progressing, including comments or action plans from other team members, saving valuable clinical time searching for information across several paper and electronic notes.

  • When will our EPR go live?

    The current planning assumption is the weekend of 22-23 May 2027, with all sites and clinics of all three trusts going live together (a "unified" go live).

  • Is our EPR an off-the-shelf system?

    No. Meditech is described as a “kit of parts” that is being built to suit the group’s needs rather than ready out of the box. Some elements of our EPR will be firsts for the NHS, including maternity and parts of the lab integration.

  • How do I put myself forward to join the Change Network or be a Champion or Super User?

    To join the EPR Change Network and be informally involved with EPR news and feedback sharing, please contact us at epr.communications@nnuh.nhs.uk.
    To become an EPR Champion or EPR Super User, talk to your line manager. Nominations go through them, since they're the ones who agree the time you'll need to be released from your usual role.