EPR Super Users keep their substantive role and give practical, first-line help to the people they already work with.
There will be around 1300 Super Users across our three hospitals, from every professional group, including nursing and midwifery, clinical support, administrative and clerical, medical and dental, allied health professions, pharmacy, scientific and technical services, and estates. Whatever you do, there should be a Super User near you.
What a Super User does
Helps colleagues where they work. Accessible, practical support in your own service through go-live, the weeks after it, and into business as usual.
Guides people through workflows. Helping colleagues find their way around approved EPR workflows, and reinforcing the training and guidance issued for their role.
Sorts the everyday problems. Login questions, navigation, the step someone has forgotten. The things that stop a shift and take two minutes to fix.
Encourages people to use it well. Sharing what works, pointing colleagues at quick guides, and helping the new way of working become the normal one.
Knows when to pass something on. Telling the difference between someone finding it hard and something actually being wrong.
Escalates when needed. Passing unresolved access, workflow or system issues to a Champion or the Service Desk with enough accurate detail for them to act.
Reports what keeps coming up. Repeated questions, recurring difficulties and any workarounds you spot go back to your Champion, so the programme can fix the cause.
What is the time commitment?
These are planning figures and will firm up as the programme develops.
Getting ready, around January and February 2027. Roughly four hours on the Super User role itself, plus role-specific system training. That ranges from half an hour to eighteen hours depending on what you do.
Simulation labs, March to May 2027. Around four hours a week, practising in a safe environment before the system is live.
Go-live and the three weeks after. This is the intensive part. Super Users work supernumerary during this period, which means you are additional to the normal staffing numbers and supporting colleagues is your job for those weeks.
Your time is protected throughout, which is why nomination comes through your line manager rather than being something you sign up to on your own.
Who makes a good Super User?
Someone people already ask. If colleagues on your ward or in your office come to you when something is not working, you are most of the way there.
Beyond that, you know how the work really flows in your area, you are patient with people who find change hard, and you are comfortable enough with digital systems to have a go at sorting a problem.
Super User or Champion?
Super Users are the first person a colleague asks, working within their own ward, department, team or clinic. Champions cover a wider scope, get involved earlier through testing and training, and are who Super Users go to when something needs to go further.
How to put yourself forward
Talk to your line manager. Super User identification runs from October to December 2026, so if you are interested, now is the time to say so.