Care
that
connects

I work here

What changes for staff

I am a patient

What changes for your care

Better joined-up care.

A new Electronic Patient Record (EPR) is coming to the three acute hospitals in Norfolk and Waveney: Norfolk and Norwich University Hospitals, James Paget University Hospitals and Queen Elizabeth Hospital.

The EPR will support care as it happens and bring a patient’s health information together in one place. This helps the people delivering their care, putting up-to-date information at their fingertips, prompting decisions and supporting their work.

Today, patient information sits across paper notes and many separate systems that do not connect to each other. The EPR replaces many of those systems. Some specialist systems will stay, and where that happens we will make sure information flows smoothly.

This is a change for the people who work in our hospitals, and for the people they care for. This site explains what it means for you.

  • “I used to spend the first ten minutes of every shift tracking down the same information. Now it's just there.”

    — Ward nurse, Meditech trust

  • “No more searching for notes. Everything I need will be right there, in real time, in my hand.”

    — Olugbenga Odole, Bank Health Care Support Worker, Norfolk and Norwich University Hospitals

Latest from the programme

All news & stories

Nursing care in our EPR

This demonstration gives an overview of some key nursing functionality in the EPR.

October 2026

All news & stories

For everyone that works here

What does the EPR mean for your role?

How you document, order, schedule, prescribe and hand over will change. So will how you access information about patients. You will get training for your role before go-live, and support in your work area in the weeks after. These pages tell you more.

Information for staff

For everyone who comes here

What does the EPR mean for your care?

The people treating you will have a more complete picture of your health, available when they need it.

Information for patients

Frequently Asked Questions

Updated from real questions submitted via Town Halls, floor walks, and the change network.

Visit the FAQs page

  • When is the EPR going live?

    We're currently working towards May 2027. However, we will only go live when the system is ready and it is safe to do so and so this date will remain under review.

  • What is the EPR?

    EPR stands for Electronic Patient Record. It is a digital system that holds clinical information about patients and makes it available to the staff involved in their care. For Norfolk and Waveney’s three acute hospitals, it will be one shared system - the same record available across all three sites.

  • Which system are we getting

    The system is MEDITECH Expanse. Huron Consulting Services UK is supporting our EPR programme team with the way the system is designed to build an EPR tailored to Norfolk and Waveney patients.

  • I work bank or agency, or I'm a rotating doctor. Will I be trained?

    The programme knows staffing changes, rotations and agency use create training needs at different times, and the plan is being built to accommodate that. The aim is that anyone using the EPR is trained before they use it. Specific arrangements will be confirmed and shared.

  • What is a super user?

    A super user is a colleague from your own area who gets extra training and helps the rest of the team during and after go-live. Because they know both the system and your day-to-day work, they can answer questions and feed common issues back to the programme. Some may get extra permissions to help sort access problems on the spot.

  • Will my health and care information be secure on the new system?

    Yes. Your information will be stored digitally, in the UK, on secure systems. It is accessible only to staff who have a legitimate reason to see it, and all access is logged.

  • Will I spend more time looking at a screen?

    No. The aim is to reduce time spent searching for information, chasing records or documenting the same information more than once, giving you more time to focus on patient care.

Visit the FAQs page